Returns & Exchanges
- Spirit Wear stands behind our workmanship and products. If there is a problem we will repair or replace any item against defect in material and workmanship within 14 days of received merchandise. If you have questions regarding custom merchandise, please call your local representative or our office at 1-866-706-6706.
- All custom made garments or lettered items may not be returned or exchanged unless there is a quality issue. Garments that meet the ordered size and style specifications are not considered a quality issue. The following items are not returnable: uniforms, personalized campwear, personalized bags, jackets, lettered items, poms, warm-ups, embroidered items, and custom socks.
- Keep in mind that you will be ordering uniforms for growing athletes and we will not be responsible for replacing uniforms thathave been outgrown.
- Style, size, and length are approved by the team’s coach/sponsor. Along with the parents, the coach/sponsor have the final say over the fitting of the uniform for each individual athlete.
- All stockable merchandise may be exchanged or returned within 14 days after the receipt of merchandise.
- Due to health regulations, briefs and bodysuits are not returnable if the package is opened or if the item has been worn.
- Items that have been worn or soiled cannot be returned.
- Any shoe exchanges must be received in restockable conditions and in their original box. If shoes are not in restockable condition (dirty and unlaced), they will be returned to you.
All products can be returned or exchanged if the following criteria are met:
> A quality issue exists.
> The product being returned is a currently offered style.
> The product has not been altered by an outside source.
All products are non-returnable for the following reasons:
> The product has been worn or used and no defect in workmanship is apparent.
> Exact color matching and color fastness (bleeding or fading of colors upon improper washing).
> Normal wear and tear of products.
> The product has been improperly cared for.
All Returns or Exchanges require an RA # that must be on the package prior to shipment and being received in the main office. Please call office at 1-866-706-6706 to get your RA # to return the items you wish for us to review.
All orders are custom made specifically for each individual customer. No orders may be changed or cancelled once the order has been placed into production. Please double-check your order to ensure accuracy. Spirit Wear is not responsible for typographical errors in the catalog. Pricing may change from season to season due to increase in higher production expenses.